In order to use our services, customers may need to provide us with basic contact information including names, business address, postal code, phone numbers, and email addresses.
To establish credit terms with us, customers may need to provide additional information about their company as well as provide trade references.
When paying by credit card or Electronic Funds Transfer (EFT), customers may need to provide banking information or credit card number and expiration date.
From time to time, we may ask you to participate in Customer Satisfaction or other surveys. These are entirely optional and are used to improve customer service, product development and marketing efforts.
When you visit our web site, we will collect information including:
We use "cookies" on our web site. A cookie is a piece of data stored on your hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This information is used to:
Whipcord does not share your personal information with any other party. We will never sell your information. If compelled by law, we may disclose customer information to law enforcement agencies.
You can do the following by contacting us any time via email or phone:
We take precautions to protect your personal information.
Sensitive information is currently only collected on paper forms or over the phone.
Paper forms are transferred to electronic records and the paper copies either destroyed or securely stored.
Electronic records are stored in various applications including our CRM, ERP, accounting and document management applications. These applications are protected by logical access controls which limit access to necessary Whipcord employees only. Data in transit between our desktops and these applications is protected using industry-standard SSL encryption technology.
Finance & Corporate Services Coordinator
Chief Privacy Officer