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Whipcord Ltd. Privacy Policy

Policy last updated: January 2017
Version: 1.1

 

Policy Objectives

This privacy policy discloses the privacy practices of Whipcord Ltd. It will notify you of the following:

  1. What personally identifiable information is collected from you by us, how it is used, and with whom it is shared
  2. What choices are available to you regarding the use of your information
  3. The security procedures in place to protect against the misuse of your information
  4. How you can correct any inaccuracies in the information

Information Collection, Use, and Sharing

What information do we collect?

In order to use our services, customers may need to provide us with basic contact information including names, business address, postal code, phone numbers, and email addresses. 

To establish credit terms with us, customers may need to provide additional information about their company as well as provide trade references.

When paying by credit card or Electronic Funds Transfer (EFT), customers may need to provide banking information or credit card number and expiration date.

From time to time, we may ask you to participate in Customer Satisfaction or other surveys.  These are entirely optional and are used to improve customer service, product development and marketing efforts.

When you visit our web site, we will collect information including:

  • Your operating system and browser vendor and versions
  • What pages you visit on our site and what links you click
  • Your Internet Protocol (IP) address

We use "cookies" on our web site. A cookie is a piece of data stored on your hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

How do we use this information?

This information is used to:

  • Establish an account and carry out business with you
  • Verify your credit worthiness
  • Process your payments
  • Improve customer service
  • Assist with product development and marketing efforts
With whom do we share this information?

Whipcord does not share your personal information with any other party.  We will never sell your information. If compelled by law, we may disclose customer information to law enforcement agencies.

 

Your Access To, and Control Over, Your Information

You can do the following by contacting us any time via email or phone:

  • See what information we have about you, if any
  • Change/correct any information we have about you
  • Have us delete any information we have about you (to the extent that such information isn’t required for us to continue providing services to you)
  • Express any concern you may have about our use of your information

Security

We take precautions to protect your personal information. 

Sensitive information is currently only collected on paper forms or over the phone. 

Paper forms are transferred to electronic records and the paper copies either destroyed or securely stored.

Electronic records are stored in various applications including our CRM, ERP, accounting and document management applications. These applications are protected by logical access controls which limit access to necessary Whipcord employees only.  Data in transit between our desktops and these applications is protected using industry-standard SSL encryption technology.  

 

Changes

Any changes to our Privacy Policy will be placed here and will supersede the previous version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

 

Contact Us

For questions or concerns regarding our Privacy Policy, or to modify or remove your information, please contact your account manager or:

Stephanie Lapointe
Finance & Corporate Services Coordinator
(403) 332-6000

Godard
Chief Privacy Officer
(403) 332-6004
[email protected]

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